Email Support Executive


Job Description
Designation : Email Support Executive
Email Support Executives should respond to the customer enquiries on behalf of the company. It is their responsibility to provide quality instructions or responses to be able to resolve the customer’s issue
  • Includes but not limited to:
  • Read emails and sort them according to priority
  • Answer all emails received from the subscribers and resolved their queries and complains daily
  • Ensure that all the email communication activities are performed in accordance with the company policies
Minimum one-year experience in email support process, preferably in an international process.
Required Skills:
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly respond to Emails
  • Self-Motivated, Detail-oriented and organised
  • Proficient in Internet related applications such as Web Browsers & E-Mail clients…Etc
  • Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
  • Typing Proficiency: 40-50 wpm
  • Morning shift & Afternoon shift, night shift (Optional)
  • Rotational Week Off (6Days working structure)


Full time

Non IT

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Merit takes pride in offering extensive inhouse training programmes focused on developing employees for career progression – including specific competence in technology and processes, as well as interpersonal skills.

From intense ‘finishing schools’ that shape the next generation of team leaders to internal training and placement programs that identify and train staff with potential in tech to help them reach their potential, we are committed to bringing the best out of the individuals that make up Merit.